This course is mandatory for everyone in NSW whose duties are related to the conduct of gaming machine activities in hotels and registered clubs. A registered club or hotelier must not commence or employ a person whose duties are related to the conduct of gaming unless the person has completed the approved RCG course.
COURSE TITLE: PROVIDE RESPONSIBLE GAMBLING SERVICES (RCG)
- Provide Responsible service of gambling
- Provide Information & Assistance to customers about problem gambling
All materials are included in course cost.
This course is mandatory for everyone in NSW whose duties are related to the conduct of gaming machine activities in hotels and registered clubs. A registered club or hotelier must not commence or employ a person whose duties are related to the conduct of gaming unless the person has completed the approved RCG course.
Cost - $175pp (inc NSW competency card)
Entry Requirements
There are no formal educational requirements for this course
NSW RSA/RCG Photo Competency Card
came into effect 22/08/2011
GETTING IT
There are 3 simple steps to getting your card.
When you have passed your Responsible Service of Alcohol (RSA) or Responsible Conduct of Gambling (RCG) course you will be issued your interim certificate so you can apply for your RSA/RCG photo competency card.
1. VISIT A SERVICES NSW OUTLET
Go online at Services NSW to find your nearest participating Services NSW outlet. NOT all Services NSW outlets can process photo competency card applications. So check first!
2. GET YOUR IDENTITY DOCUMENTS READY
In order for Services NSW to process your card application you will need to have your interim certificate and the correct documents to prove your identity.
These must be original documents (unless otherwise stated) to the value of at least 100 points that prove your identity. Details of acceptable documents are listed on your interim certificate. Please read this information carefully to make sure you have the right documents to take to Services NSW.
3. GO TO THE PARTICIPATING SERVICES NSW OUTLET
- Attend the interview in person (other people can’t apply for the photo competency card for you).
- Take along your interim certificate.
- Bring the right documents that prove your identity (100 points or more). If you don’t do this, your application can’t be processed by Services NSW.
- By law, you must have the photo competency card with you when you are working in jobs that require RSA or RCG qualifications.
- If a police officer or an inspector from the Office of Liquor, Gaming and Racing asks to see your photo competency card, you must show it. If you don’t, you can be fined.
- If you change your address details or change your name, you must advise OLGR by downloading and completing a form from the OLGR website.
- If the card is lost or stolen, you should report the matter to the Police and contact the Office of Liquor, Gaming and Racing as soon as possible.
- You cannot legally work in a job that requires an RSA or RCG competency using an expired interim certificate or an expired photo competency card.
Your photo will be taken at Services NSW as part of the application process. Your card will be ordered and sent to you within 10 – 15 working days.
Your interim certificate – check the expiry date.
You can use your interim certificate straight away to work in jobs that require an RSA or RCG competency – but only until the expiry date on your interim certificate. Make sure you check the expiry date. You can’t work after that date without your photo competency card.
5 Year Renewal -
An RSA/RCG competency card renewal and online refresher training is available for anyone wanting to renew their RSA/RCG competencies for five years.
Renewal and online refresher training is only available via the links sent by Liquor & Gaming NSW when your renewal period opens.
Do not do full, first-time courses at registered training organisations such as CHS Training as this will not renew your card.
If you hold a valid competency card that is reaching expiry, Liquor & Gaming NSW will contact you by email and/or SMS about how to renew your card. The reminders begin 90 days before the card expires and are sent to the email address and mobile number you used to apply for your competency card.
If you hold a digital competency card, it will also display a reminder to renew your card beginning 90 days before the card expires.
All current competencies expire on the same day, five years after the first competency course was completed.
You have 28 days after your card has expired to renew and complete the online refresher course. After that you need to complete a full RSA/RCG course through a registered training provider.
Online refresher training is fast-paced and takes up to 45 minutes to complete for each competency. You will receive a link to complete the online training with your expiry reminder notification. A $35 renewal fee applies.
If you hold an interim certificate and are reaching the five year expiry date, you must apply for a photo competency card before you can undertake the renewal process.
Update your contact details
It’s important to update your contact details so we can contact you about renewing your competency card.
Information about the renewal process and online refresher training will be sent to you by SMS and/or email before your card expires.
KEEPING IT
Your responsibilities:
Look after your card
Your photo competency card is essential for any job that requires RSA or RCG qualifications. Make sure you look after it – just as you would your driver’s licence or other important documents.
Licensee Training - Please refer to liquorandgaming.nsw.gov.au for information regarding the requirements of this training and a list of Approved Training Providers